Privacy Policy

Updated June 2026

Privacy matters to us. This policy explains what information we collect, how we use it and the steps we take to protect it.

1. Information we collect

We respect your privacy and only collect personal information when you choose to provide it - for example, when you complete an online form, request a quote, subscribe to our newsletter or contact us directly.

If you share personal details such as your name, email address, phone number or business information, they will only be accessed by Queenstown Nursery staff for the purpose you supplied them, such as:

• responding to enquiries

• providing quotes or plant availability information

• managing trade accounts

• understanding your interest in our services

If you apply for credit with us, we may use your information to assess and manage that credit and to enforce any obligations relating to it.

2. Website analytics

When you browse our website, we do not collect personally identifiable information.

We do analyse non‑identifiable website traffic data to help us improve our site and understand how visitors use it. This information is anonymous and not linked to any personal details you may provide.

See the Google Analytics section below for more detail.

3. Sharing your information

We do not sell or disclose your personal information to third parties unless:

• you have given us permission

• it is required to deliver a service you have requested

• we are legally required to do so

• it is necessary for credit checking or debt collection

We take reasonable steps to prevent unauthorised use or disclosure of your information.

4. Credit agencies

If your information is provided to a credit or debt collection agency, it may be stored in their systems and used as part of their credit reporting services.

You consent to:

• us requesting information about you from credit or debt collection agencies

• those agencies providing information to us

• those agencies using and disclosing information as part of their normal reporting services

5. Overseas disclosure

We will only disclose your personal information to an overseas organisation if:

• you have given consent, and

• the country has comparable privacy protections to New Zealand, and

• we believe your information will be handled securely

6. Privacy breaches

We take care to protect your information, but no online environment is completely secure.

If a privacy breach occurs, we will notify you or issue a public notice if appropriate as soon as practicable and in accordance with New Zealand law.

7. Google Analytics

We use Google Analytics to understand how visitors use our website.

This includes anonymous information such as:

• number of visitors

• pages viewed

• time spent on the site

• browser type

• entry and exit pages

Google Analytics aggregates this data and does not identify individual users.

You can read more about Google’s privacy practices at:

http://www.google.com/intl/en_ALL/privacypolicy.html

8. Links to other websites

Our website may contain links to external sites.

We are not responsible for the accuracy, security or privacy practices of those websites.

This policy applies only to information collected by Queenstown Nursery.

10. Newsletters and mailing lists

If you subscribe to our newsletter, you can unsubscribe at any time by clicking the link at the bottom of the email or by contacting us directly.

11. Accessing and updating your information

Your personal information is held at our main business address in Queenstown.

You are responsible for providing accurate and up‑to‑date information.

You may request access to the personal information we hold about you, and you may ask us to correct it if it is inaccurate.

You may also request removal of your information from our database at any time.

12. Storage and transfer of personal information

Information you provide through our website is stored on secure servers used by Queenstown Nursery.

Our website hosting provider is based in New Zealand.

If our hosting arrangements change, we will update this policy.

If information is ever stored in another country, it will remain under our effective control and protected to New Zealand privacy standards.

If you do not wish your information to be stored on servers outside your region, please do not submit personal information through our website.

13. How to contact us

If you have questions about how we collect, store or use your personal information, please contact our Privacy Officer:

Email: info@queenstownnursery.co.nz

Phone: 03 409 0223

Address: 21/193 Glenda Drive, Queenstown